For a lower middle market “Build to Order” electronic components manufacturing service provider, Quantum conducted an assessment of its order to delivery cycle times and identified opportunities to reduce lead times by 50%. Our client provided very high quality production services but customer dissatisfaction with lead times was limiting growth. Quantum collected detailed process data using templates, conducted process observations and analysis to identify key issues affecting cycle times at every step in the process. Quantum facilitated internal discussions to identify solutions to reduce lead times by 50%.